You may cancel your order free of charge at any time before production commences. Contact returns@tshirt.uk immediately with your order number to request cancellation.
Due to the personalized nature of made-to-order products, standard cooling-off periods may not apply once manufacturing has begun, as permitted under consumer protection frameworks for customized goods. However, your local consumer law may provide additional cancellation rights which we will honor upon request.
You are entitled to receive products that are:
If your product arrives defective, damaged, incorrectly printed, or not as described:
Reporting timeframe: You must inform us of the issue within 30 days from the date you received the item.
Your remedy options:
We may ask for evidence (e.g. photos) and, if validated, we will either replace the item or issue a full refund within 14 days of agreeing that a refund is appropriate.
If a fault appears after 30 days (but within 6 months of receipt), we'll arrange repair or replacement where feasible. If we can't fix or replace, we'll offer a refund.
Email returns@tshirt.uk with your order number, clear photos showing the defect, and a brief description. Return shipping costs for verified defects are covered by us.
As custom-made items are produced specifically for each customer, change-of-mind returns are generally not accepted once production has commenced. This aligns with exemptions for personalized goods under most consumer protection frameworks.
Exception: Defective or misdescribed items remain eligible for return and remedy regardless of customization, in accordance with your statutory consumer rights.
Where local consumer protection laws provide greater rights or longer timeframes than those specified above, those laws shall take precedence.
If you have any questions about our returns policy or need to arrange a return, please contact us: